Practical examples

1. Admit a free reservation in two arrivals

Starting point: Ana has a confirmed reservation for three places at a free workshop. Nobody has entered.

1. The entrance operator opens Read QR / Ticket desk, selects the workshop and scans Ana's QR.
2. JEM shows three places and No payment required.
3. Ana and one companion arrive. The operator selects the appropriate admission group, enters 2 and confirms entry.
4. The third person arrives later with the same locator. The operator looks it up again and confirms the remaining 1 place.

Result: Confirmed remains 3, Entered becomes 3 and no payment record is needed. Paid remains 0 because this is a free reservation. Another entry using that reservation is blocked.

Looking up the QR alone does not change any count. Recorded entry also does not reduce Free capacity again.

2. Collect payment at the desk, then admit the group

Starting point: Luis has two confirmed places at €15 each. The total is €30, none has been collected and neither person has entered.

1. The cashier selects the event and finds Luis's reservation.
2. After receiving €30 in cash, the cashier enters 30.00, chooses Cash at the ticket desk and confirms payment received.
3. JEM records the collection. The entrance operator looks up the same locator.
4. When both people arrive, the entrance operator selects the admission group and confirms entry for 2 places.

Bank-transfer variation: the cashier first verifies the received transfer outside JEM, then selects Verified bank transfer and records its bank reference. A payment promise or transfer request is not enough to confirm collection.

The desk records the full outstanding balance. It does not provide a partial-payment input, charge a card or perform a transfer.

3. Move two places together

Starting point: Ana has one confirmed place in Area A. She wants a second place, but Area A is full. Area B has two places available, the event's overall capacity allows the increase, and its booking limit permits two places per reservation.

The organiser agrees the move with Ana. The failed attempt to add a place in A has not removed her existing confirmed place.

1. Open the event's Registrations list and edit Ana's reservation.
2. Set Area A to 0 and Area B to 2.
3. Open Change area, enter “Holder agreed to move both places together” and review.
4. Check the distribution and confirm the change and notification.

Result: one place is released in A and two are allocated in B. The locator and QR remain unchanged. JEM records the reason and queues the notice. If B becomes full before confirmation, the move is rejected and Ana retains her original place in A.

This does not combine a confirmed row with a separate waiting reservation or create mixed confirmed/waiting places. If Ana only has a waiting reservation, use the waiting-list promotion process instead.

4. Offer a more expensive area without a supplement

Starting point: a confirmed reservation totals €20. The reviewed destination selection costs €30.

1. Select the new admission quantities and review the change.
2. Choose No supplement — promotion, or No supplement — place consolidation when the reason is to keep the group together.
3. Enter the reason, review again and confirm.

Result: the new €10 supplement is waived and the final reservation total remains €20. If €20 was already collected, nothing more is due. If nothing was collected, €20 is still due. The move does not mark the reservation as paid.

If an existing collection record covers only part of the revised total, that outstanding balance also remains due. The adjustment waives the new supplement, not an earlier debt.

5. Move a paid reservation to a cheaper area

Starting point: Marta has paid €30. The reviewed destination selection costs €20.

For the normal option, review and confirm the lower total. The organisation must arrange the €10 refund; saving the relocation does not execute it.

If Marta explicitly agrees that the organisation retains the difference, choose No refund — agreement, record the reason and confirm her acceptance before reviewing and saving. Use No refund — place consolidation when that is the agreed reason.

Unpaid variation: if Marta had not paid, the normal result would be €20 due and no refund. JEM cannot retain a refund for money it never received.