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JEM 5.1.0
Change reservation area
Move a confirmed reservation between capacity areas of the same event. Review the complete destination selection and any price difference before saving and notifying the holder.
Where to make the change
Open Components → JEM → Tickets, select Registrations under the event and edit the reservation. Use Change area in the backend editor. The same editor can be reached from the event's attendee list.
This is a backend administrative operation. Opening the frontend Tickets overview does not provide this relocation editor.
Requirements
- The reservation is confirmed, has places, and has not already been used for admission.
- The event is published, is not cancelled or postponed, and has usable capacity areas.
- The complete destination selection fits the event and area limits. Priced admissions must also satisfy their applicable price and eligibility rules.
- The operator can manage attendees. Changing an amount or making a financial adjustment additionally requires Tickets: confirm payment.
The operation affects one reservation in one occurrence. It does not move a booking to a different event or automatically change the other dates of a series.
Review and confirm
- In the editor's area quantities, reduce the original allocation and enter the destination quantities. For priced events, use the admission quantities linked to those areas.
- Open Change area and enter the reason. Describe what was agreed with the holder.
- Select Review change. Check the previous and new quantities in every affected area.
- For a priced reservation, check the previous total, new quote, collected amount, outstanding balance and any refund pending.
- If needed, select one of the financial decisions below. For a no-refund agreement, confirm that the holder accepted it. Review again after changing any input.
- Select Confirm change and notify.
JEM rechecks the saved review before confirming. If capacity is insufficient or the reservation, prices or payments have changed, the change is rejected and the original reservation remains intact. Review again using the current information.
Only the reviewed allocation and financial decision are saved by this action. Save unrelated edits, such as comments, separately. Using the ordinary Save action for a changed confirmed area allocation directs you to this review workflow.
Handle the price difference
| Decision | Use | Effect |
|---|
| Apply the new total |
The normal option. |
Calculate the outstanding balance or the collected surplus pending refund. |
|---|
| No supplement — promotion |
The organiser offers a more expensive allocation. |
Waive the new supplement, preserving any earlier unpaid amount. |
|---|
| No supplement — place consolidation |
Moving places together would increase the price. |
Waive the new supplement and record why. |
|---|
| No refund — agreement |
A cheaper allocation leaves a collected surplus and the holder agrees to retain it. |
Record acceptance and retain only money actually collected. |
|---|
| No refund — place consolidation |
The holder accepts retaining a collected difference when places are moved together. |
Record the accepted arrangement with the relocation. |
|---|
Only decisions applicable to the reviewed difference are offered. A no-refund choice requires an actual collected surplus, the holder's acceptance and a reason. An unpaid reservation has no money to refund.
Existing admission types retain their stored price terms; newly selected types use their applicable current terms. An agreed adjustment remains in later order revisions. A later change producing an invalid negative amount is rejected and requires review of the commercial agreement.
Changing an area does not execute a payment or refund. JEM preserves the collection records. The organisation must collect an outstanding supplement or handle a refund through the appropriate process. JEM does not mark a refund as completed when the relocation is saved.
What happens after saving
- The original allocation is replaced by the reviewed allocation. The reservation keeps its reference and QR.
- The history records the operator, time, reason, before-and-after quantities and financial decision.
- The existing waiting-list process can reconsider capacity released by the move.
- The JEM Mailer plugin queues a personalised notice with the saved details and the current reservation PDF where available.
Open the relocated history entry in the reservation editor to inspect the detailed change. The current record, not an older printed PDF, determines whether admission is allowed.
If the notice cannot be queued, JEM warns the operator without undoing the move. After correcting the Mailer configuration, an authorised operator can use Retry change notification. Notices already present in the notification history use the existing retry/resend controls. Retrying the notice does not move the places again.
Limits of this operation
This workflow does not create a reservation that is partly confirmed and partly waiting. Waiting reservations continue to use the existing promotion process. It does not provide a seat-map editor or assign specific numbered seats. Protected invitation quantities and invitation terms still apply; some priced invitation changes are not eligible for this workflow.
See the area-change examples for free places, promotions and a lower-priced destination.
