Payments and admission

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Before the event

• Prepare the event, registration settings and any spaces, areas and prices it requires. Use the Ticketing profile for the priced workflows.
• Give the cashier Tickets: confirm payment and the entrance operator Tickets: record admission, within their intended event scope. One operator can hold both permissions.
• Check that each operator can open Tickets and find the event. Payment permission does not grant event editing or entrance control; admission permission does not grant payment confirmation.
• For camera use, allow browser camera access and use HTTPS or localhost. A keyboard or a QR reader that types the locator can also be used.

1. Find the reservation

1. Open Tickets → Read QR / Ticket desk.
2. Select the event at this desk.
3. Enter the Reservation locator and select Find reservation, or use Read QR with camera.
4. If several cameras are available, choose the device in the Camera selector. For a keyboard-style QR reader, place the cursor in the locator field before scanning.
5. Check the holder, event, places, payment details and any blocking message.

A locator for a different event will not be accepted at the selected desk. If the reservation changes while it is being reviewed, look it up again before confirming an operation.

2. Record an actual payment

The payment section is available to an authorised cashier when the confirmed reservation has an outstanding amount.

1. Check Order total, Collected and Outstanding.
2. Receive the money in cash, or independently verify that the bank transfer has reached the organisation.
3. Enter the exact full outstanding balance in the reservation's currency.
4. Choose Cash at the ticket desk or Verified bank transfer. A bank transfer requires a receipt or bank reference.
5. Select Confirm payment received and accept the confirmation after checking the reservation and amount.

This screen currently records the full remaining balance; it does not offer a partial-payment or deposit workflow. It does not charge a card, initiate a bank transfer or verify a bank account automatically.

Recording payment does not admit anyone. The QR and reservation locator stay the same.

3. Admit the people who are arriving

1. Look up the reservation at the correct event.
2. Check that it is confirmed and that payment is covered or no payment is required.
3. Choose the Area / admission group when applicable.
4. Enter Places entering now. Only enter the number of people who are actually arriving.
5. Select Confirm entry and check the confirmation details.

For a reservation of four places, two people can enter first and the other two later using the same locator. JEM checks the remaining quantity for both the reservation and the selected area. Once every place has been admitted, further entry is blocked.

Entered records admissions, not current occupancy. JEM does not track exits or provide a re-entry workflow through this operation.

Understand the main blocks

A Refund pending message means that money already collected exceeds the applicable amount. JEM has not executed that refund. A still-confirmed reservation with its remaining amount covered can remain eligible for entry; a cancelled reservation cannot.

PDF and audit trail

Select Download reservation PDF to obtain the current reservation document. It contains the locator and QR, event details, quantities and the relevant admission groups. Keep it private.

Open Recent payments and entries (UTC) to review the recorded operations. Payment and admission are recorded separately, with the operator and time. If an operation is already recorded, JEM reports that it has not been repeated.

For a worked example from reservation to entry, see the payment-at-the-desk example.